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Mobileciti stands out with a returns policy that prioritises you. Its policy is crafted to ensure hassle-free returns and boost your confidence while shopping at their Online Store.
Change Your Mind? No Worries.
With Mobileciti, changing your mind is stress-free. You have 30 days from receiving your purchase to return or exchange it. Just remember, for products that had free postage, a $10.80 deduction applies.
Easy Steps to Follow
Here are some key points to keep in mind:
- Product Condition: Return the product unused and in its original packaging.
- Packaging Matters: If the packaging is damaged or opened, Mobileciti may decline the return or apply a fee.
- Your Responsibility: You’ll handle the return postage and packaging. For valuable items, it’s recommended to use Registered Post with tracking and insurance.
Quick Fixes for Defects
If your product develops a defect within 30 days, Mobileciti offers a swift exchange process. Just ensure:
- Physical Integrity: The product mustn’t have physical or liquid damage.
- Packaging and Accessories: Return the product with its original packaging and accessories.
- Prompt Contact: Reach out within 30 days of purchase with details and photos of the issue.
Handling Arrival and Warranty Issues
If your product arrives damaged or not working, share a photo right away. For warranty matters, visit Mobileciti’s warranty page for clear guidance.
Your Rights Respected
Remember, this policy complements your rights under the Australian Consumer Law, enhancing your protection.
Why choose Mobileciti?
- Diverse Range: Mobileciti presents a broad selection of top-notch mobile phones, accessories, and gadgets from renowned brands, including the latest smartphones, smartwatches, and headphones.
- Competitive Prices: Affordable pricing is a hallmark of Mobileciti, enabling customers to acquire mobile devices and accessories without straining their budget.
- Swift and Secure Delivery: Across Australia, Mobileciti ensures rapid and safe deliveries. Orders placed by 4pm Sydney time are typically dispatched the same day through trusted couriers like Australia Post, StarTrack, Couriers Please, and Fastway, with deliveries arriving in 1-5 business days. Order tracking and updates are available online.
- Stellar Customer Service: Mobileciti’s friendly and knowledgeable customer service team is readily available to address inquiries via phone, email, or web form.
- Free Delivery and Returns: Orders surpassing $100 enjoy free delivery across Australia at Mobileciti. Orders under $100 incur a flat fee of $9.95. A 30-day change of mind returns policy is in place, permitting refunds or exchanges for products in original condition and packaging, inclusive of accessories and manuals, minus postage costs.
- Convenient Payments: Mobileciti accommodates various payment methods, including credit cards (Visa, Mastercard), PayPal, Zip Pay, Afterpay, and Klarna.
